Policies, Refunds and Make-ups

 

Payments

Payment for classes are due before class starts, unless other arrangements have been made with Clever Canine. You are not registered for class until your payment is received. Clever Canine accepts cash, cheques, email transfers and PayPal payments. 

Refunds

Refunds (minus a $35 administration fee) are issued prior to class, if and only if, we can fill your place in class and have ample time (minimum of 2 business days) to do so. We regret that we are unable to refund class fees once class has started.

If something unexpected happens that makes it impossible for you to continue with  class we will do our best to accommodate you in an upcoming class, space permitting (usually not ascertained until the day that the class begins). 

A classroom atmosphere is not always the best environment for all dogs. If after starting class, we find that your dog is struggling with arousal and reactivity issues in class, we will do our best to accomodate you and you will be offered an opportunity for private sessions to get your dog's issues under control. A partial refund may be issued depending on the circumstances.

For these reasons please think seriously about your schedule and commitment to training, and your dog's suitability for group classes before enrolling in a Clever Canine class.

Make-up sessions

Make-up sessions are not always possible. If you miss a class and we have room in another upcoming class, we will do our best to accommodate you. If however there isn't space avaiable, then making up a class will not be an option. For this reason please think seriously about your schedule before enrolling. If you've got a crazy schedule or you're traveling, consider private sessions.

A 1/2 hour private session can be booked to make up a missed class or classes, at a cost of $40.00